Legal
Privacy Policy
Last updated: September 2026
Who We Are
IKNOWER PLUMBER is a trading name of IKNOWER LIMITED.
IKNOWER LIMITED is the data controller responsible for the personal information described in this Privacy Policy.
Company number: 11342110
Email: office@iknowerplumber.co.uk
Office: 01932 640316
Mobile/WhatsApp: 07301 202001
Information We Collect
We may collect:
• Your name, email address, telephone number, address and postcode
• Information you provide about your boiler, heating system, hot-water system, property or required work
• Appointment, quotation, invoice, payment, service and repair information
• Communications between you and IKNOWER LIMITED
• Website information such as your IP address, browser, device and pages visited
• Your annual boiler-service reminder preference where you choose to provide consent
How We Collect Information
We may collect information when you:
• Submit a website form
• Contact us by telephone, email or WhatsApp
• Request a quotation or call back
• Book a repair, service or appointment
• Become a customer
• Use or interact with the website
• Consent to receive an annual boiler-service reminder
How We Use Your Information and Our Lawful Bases
Responding to enquiries and taking steps before entering into a contract:
We use your contact details and information about the required work to respond to enquiries, arrange visits and prepare quotations.
Providing contracted services:
We process information needed to manage appointments, complete agreed work, issue invoices, receive payments and provide aftercare.
Legal obligations:
We may process and retain information to meet tax, accounting, company, safety and other legal requirements.
Legitimate interests:
We may use information to manage customer relationships, maintain business records, protect the business against legal claims, improve our services, maintain website security and respond to complaints. We only rely on legitimate interests where these are not overridden by your rights.
Consent:
Where you separately choose to receive an annual boiler-service reminder or other optional marketing communication, we rely on your consent. You can withdraw that consent at any time.
Annual Boiler-Service Reminders
If you tick the optional reminder box, IKNOWER LIMITED may use your contact details and previous service date to remind you when your next annual boiler service is due.
Consent to receive a reminder is optional and is not required to book or receive a service. You may withdraw your consent at any time by contacting office@iknowerplumber.co.uk.
Sharing Your Information
We do not sell your personal information.
Where necessary, information may be shared with service providers acting on our behalf, including:
• Website hosting and maintenance providers
• Email, telephone and communication providers
• Appointment, customer-management and invoicing systems
• Payment processors
• Accountants, insurers and professional advisers
• IT, security and data-storage providers
• Relevant authorities where disclosure is required by law
These organisations may only use the information for the relevant service or legal purpose.
International Transfers
Some service providers may process information outside the United Kingdom. Where this happens, we require an appropriate safeguard recognised under UK data-protection law.
How Long We Keep Information
We retain information only for as long as it is needed.
Unless a longer period is required for legal or regulatory reasons:
• General enquiries that do not become customers may be retained for up to 24 months
• Customer, quotation, invoice and payment records may be retained for up to seven years after the end of the relevant financial year
• Records of completed work may be retained for up to seven years or for the relevant guarantee, warranty or legal-claim period
• Annual-service reminder details may be retained until you withdraw consent or tell us that reminders are no longer required
• Website analytics and technical records are retained according to the settings of the relevant provider
Information may be retained for longer where necessary to establish, exercise or defend a legal claim.
Your Rights
Under UK data-protection law, you may have the right to:
• Request access to your personal information
• Ask for inaccurate or incomplete information to be corrected
• Ask for your information to be deleted in certain circumstances
• Ask us to restrict how your information is used
• Object to processing based on legitimate interests
• Receive certain information in a portable format
• Withdraw consent at any time where consent is the lawful basis
• Complain to the Information Commissioner’s Office
These rights are subject to legal conditions and exemptions.
To exercise a right, email office@iknowerplumber.co.uk with the subject “Data Protection Request”.
Cookies and Website Data
The website may use essential cookies needed for it to operate. Non-essential cookies, analytics or session-replay technology should only be used according to the choices provided through the website’s cookie controls.
You can amend your preferences through the website’s cookie controls or browser settings.
Security
Reasonable technical and organisational measures are used to protect personal information against unauthorised access, loss, alteration or disclosure.
Complaints
Please contact IKNOWER LIMITED first if you have a concern about how your information has been handled:
Email: office@iknowerplumber.co.uk
Office: 01932 640316
You also have the right to complain to the Information Commissioner’s Office:
Website: www.ico.org.uk
Telephone: 0303 123 1113
Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Changes to This Policy
This Privacy Policy may be updated occasionally. The latest version and revision date will be published on this page.
Last updated: October 2026